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Remote support

Help over the wire - no waiting in line

Have an issue you can't bring in to us? Most software problems we can sort right now over a secure remote session. Pick a monthly plan or read about our on-site call-out rates.

Starter plans

Light to moderate use

Perfect for households and individuals who hit the occasional snag.

Starter

Two remote sessions every month.

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per month. Not set in the admin catalogue yet.
  • 2 remote support calls / month
  • Same-day response
  • Cancel any time
Ask us
Pro

Heavier user? This is the sweet spot.

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per month. Not set in the admin catalogue yet.
  • 15 remote support calls / month
  • 2 on-site call-outs included
  • Priority response
  • Cancel any time
Ask us
Power plans

Heavy use & small business

For when your machines are always doing something and you need help on tap.

Business

Solid for a small office or busy household.

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per month. Not set in the admin catalogue yet.
  • 30 remote support calls / month
  • 3 on-site call-outs included
  • Priority response
  • Account manager
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Unlimited

Stop counting. Just call when you need us.

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per month. Not set in the admin catalogue yet.
  • Unlimited remote support calls
  • 6 on-site call-outs included
  • Highest priority response
  • Account manager
Ask us

Need extra call-outs beyond what's included in your plan? See the standard rates on the on-site visit page. Prices on this page are in AUD.

Not sure?

Pick a plan, or just ask us first.

If you're not sure which tier fits your usage, drop us a message describing what you typically run into - we'll point you at the right one.